“The outside sales rep did not give up on us, and today, sales are up at least 10 times compared to prior years, with an average growth rate of over 10% per year.
Our inside sales rep brings excellence regarding returning phone calls, answering questions, and performing administrative duties.
All of the above allows a fluid operation to continue from our retail perspective. We are at the mercy of lead times and potential manufacturer delays. AES goes to bat for us and keeps us posted in advance of any adversity.
AES listens from the ground up - the customer-to-sales communication we receive and any potential pros and cons get marched up to the people who can make a difference. That is important for too many Vice Presidents have their heads in the sand in regards to what is happening today in the marketplace.”

Bay Area FireplaceDesigner

“Having been in the hearth industry for over 45 years, we have seen distributors come and go, but AES has been a constant with us for 20+ years. Their level of customer service has consistently been top-notch. I can always count on extremely fast responses to my questions from our inside sales rep to our territory sales manager. If they don't have the answer to my question, they find someone who does, and in a very timely manner.
Working with a team like AES makes it easy to provide not just good, but excellent customer service.”

Mountain ComfortsDeveloper